Terms & conditions

Payment:

Notes du Nord accepts the following:

Visa/Dankort
Visa
Mastercard
Visa Electron
Amex

All prices on this site are Euro and include Danish VAT. Policy: When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the case that our stock level was incorrect at the time we received the order.

If we should be unable to deliver the order or parts of it, we will contact you by e-mail or phone, and give you the opportunity to cancel the order.

We withdraw the money on your creditcard when we ship the order.

Shipping & Delivery

GLS Homedelivery:
Denmark: 5€

UPS Express:
Inside the EU: 7€
Outside the EU: Unfortunately we are currently unable to ship outside of the EU.

Free shipping on all orders to EU over 99€.

---------------------------------------------------

GENERAL

Only Danish VAT (value-added taxes) is included in the price. Please note that in some countries, the legislation demands national VAT and/or additional fees on the goods. Notes du Nord is not responsible for any of these costs which may occur - please check your respective country's rules and regulations.

Return Policy

You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used. The customer pays for the return shipping.

All original packaging, price labels, etc. shall be returned with the product without having been tampered with. Returned items should be in good and undamaged condition.

Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. Please include the printed order confirmation you received with the order. In the case of returns or exchange of goods, the shipping cost is held by the customer.
If the item has to be exchanged, and the wished item is out of stock the money will automatically be refunded.

Return address:

Notes du Nord
Industriparken 14
DK-6933 Kibæk
Denmark

CVR nr.: 36965576
Mail: shop@notesdunord.com

Complaints:

If you should have any complaints regarding wrong, damaged or missing items, please contact us asap:

When shopping at our webshop, you have a 24-month warranty. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

The complaint/appeal must be given within a reasonable time after you have discovered the defect in the product. If a complaint is given to Notes du Nord P/S within two months after the defect is discovered, the complaint will always be timely. We will refund reasonable freight costs that you may have in connection with returning the product when the claim is justified.

When you return the product, please describe the problem as fully as you can.

Please use our return form. It is a requirement.

Support:

Mail: shop@notesdunord.com

We would love to hear from you about any complaints, but if you wish to forward your complaints any further you can do so in your own language at the official website of the European Commission: http://ec.europa.eu/odr

Force Majeure:

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.